“The change in technology has been massive, but the aspect at the heart of what we do hasn’t changed,” she said. “It used to be that I had to use books and copies of paper (to provide services), but now as long as I have my laptop, I can do anything.”
Academic advising services are not only available to help students register for classes. Whether a new student is registering for classes for the first time, a current student needs to vent about life, or something in-between, Jeanne is here to help.
“I look forward to every appointment, because I never know exactly what we’re going to talk about,” she said. “What a student says they are coming in for isn’t necessarily what they need help with, and I am glad I can be there to support students, no matter what the concern.”
What do you do at Ohio State Mansfield?
I am the advising manager, so I work with a team of four other advisors to assist students in attaining their academic goals, while also managing the administrative aspects related to advising.
What drew you to Ohio State Mansfield?
I worked in higher education for 18 years (career services and academic advising) and stepped out when my first child was born. I knew I always wanted to go back to higher education when the time was right and that time presented itself almost six years ago.
What are you most proud about with your time at Ohio State Mansfield?
As a student advocate, I am most proud when students leave my office feeling as if they have been heard and that I have helped them with whatever issue or concern they brought.
As an administrator, I am most proud of completing the Leadership Certificate Program for Ohio State professionals in June 2025. This program entailed six credit hours of graduate work through the John Glenn College of Public Affairs. I hadn’t been a graduate student in more than 30 years, so it was a great learning experience both about leadership and what it is like to be a student in today’s society.
What does it mean to be a Buckeye?
Being a Buckeye means feeling connected no matter where you are. I was in an airport at 4:30 a.m. and someone passed me and shouted “O-H!” and I of course sleepily replied “I-O!” The networks of Ohio State are vast to say the least.
What advice do you have for students?
Don’t be afraid to ask for help. Doing so is a sign of maturity.
What do you do outside of work?
I’m mom to a college freshman and a high school junior, wife to an amazing husband and cat mom to 2-6 cats depending on the day – even though I am allergic to the cats (they live in the garage). I have a butterfly garden and am totally into using native plants in my yard. I am also perpetually cleaning and organizing my basement and like doing jigsaw puzzles and watching old movies.
Name one thing about yourself that not many people know?
My wedding colors were Scarlet and Gray.