Current Students

Complaints and Concerns

The Ohio State University at Mansfield, seeks the active involvement of students, faculty and staff in open, honest and fair communication. While we strive to be the best in everything that we do, we continuously evaluate our performance and welcome constructive assessment and suggestions for improvement. As a community, we treat each student complaint and concern with respect and review each one seriously.

Academic Conflict Resolution

Students who believe that they have received an incorrect grade should first try to address the issue directly with the faculty member. In the absence of an agreement, students should contact the ombudsperson. Students with concerns regarding professionalism, inclusion or other issues may speak first to the faculty member but may also bring the complaint directly to the ombudsperson. In all cases, the ombudsperson will work with both the student and the faculty member to facilitate communication and to work toward resolution of the issue. If necessary, the ombudsperson will direct the student to additional resources for resolving the issue.

The Ombudsperson does not address issues of academic misconduct. All cases of academic misconduct, including but not limited to plagiarism and unauthorized AI use, will be referred to the Committee on Academic Misconduct (COAM). 

About the Ombudsperson

The Ohio State University established the position of ombudsperson to deal with informal student issues about courses and instructors within the classroom.