The Ohio State University at Mansfield

Counseling and Consultation with New Directions Student Assistance Program

What is the Ohio State Mansfield Student Assistance Program?

This program provides a number of services including access to the New Directions website. This website provides access to information about Ask A Counselor, life skills groups, interactive screenings, financial and legal assistance, MP-3 recordings on a variety of topics, and a host of other tools. New Directions also provides students with the opportunity for an evaluation, brief counseling, and referral services for a variety of problems.

How does a student schedule an appointment?

To schedule an appointment, students should call New Directions at (419) 529-9941 or (888) 805-1561. Please let the staff know if the concern is an emergency.

How much does the service cost?

There is no cost to students for these services. It is provided in partnership by Ohio State Mansfield and New Directions to help students stay on track and achieve success.

Are the services really confidential?

All contact is personal and private. Information cannot be shared with anyone without voluntary written release. Exceptions to confidentiality, as required by law, occur when a person is a danger to themselves or others or cases involving child, persons with disability, or animal abuse or neglect.

What do I do if I recognize a friend is in crisis?

If you are concerned about your friend's immediate well-being or the safety of others, contact Donna L. Hight, Ph.D., Assistant Dean, Student Success, immediately at (419) 755-4317, or Campus Police/Security at 419-755-4346.

Richland County Mental Health and Recovery Services Board - Help with Mental Illness and Addiction

Resources for students needing mental health support

  • Advocacy and Resources for Trauma
  • The Ohio CareLine is a toll-free (1-800-720-9616) emotional support call service created by the Ohio Department of Mental Health and Addiction Services and administered in community settings. Behavioral health professionals staff the CareLine 24/7. They offer confidential support in times of personal or family crisis when individuals may be struggling to cope with challenges in their lives. When callers need additional services, they will receive assistance and connection to local providers.
  • ProtoCall After Hours Care

ProtoCall is a student crisis line where Ohio State students can speak to a licensed clinician by phone 24 hours/day and 7 days/week. The information is then shared with New Directions SAP who can follow up on the next business day.

    • Students call 614-292-5766 (after 8 p.m. Monday to Thursday, Saturday and Sunday and after 5 p.m. on Friday)
    • Choose #2
    • Identify the campus
    • Student must make the call not a parent

SilverCloud is an online, interactive mental health resource that provides students with cognitive behavioral skills and strategies accessible 24/7. SilverCloud can be either self-guided or used with the support of a coach. SilverCloud does not require a referral and you can start right now.

  • Students of Concern Team

The Students of Concern Team is an informal consultation team. Permanent members include the Assistant Dean at Ohio State Mansfield, the Vice President for Academic Affairs at NC State College, campus police officer, disability services, and the student assistance program designee(s).

Meetings are held once a month to discuss the behavior of students whose presence is or may be disruptive to the Mansfield campus. Often the behavior is perceived to have a mental illness root.


    • Assess situations involving students who pose a potential risk of harm to persons or property in the university community or of substantial disruption of university activities.
    • Consult with faculty, staff, and students involved in or affected by the student's behavior.
    • Involve the Columbus Consultation and Assessment Team in the more serious issues at Ohio State Mansfield

  • Consultation and Assessment Team at Ohio State Columbus

Consultation and Assessment Team is an informal consultation team that reports to the Vice President for Student Affairs. Permanent members include Director of Counseling and Consultation Services, Ohio State Police designee, Director of Student Advocacy, Director of Student Conduct, ADA Coordinator's Office designee, and Office of Legal Affairs designee as legal counsel to CAT.

Consultation meetings are held at the request of Ohio State faculty, staff, or students who are concerned about the behavior of a student that is potentially dangerous to others or is extremely disruptive. Often the behavior is perceived to have a mental illness root. Meetings consist of the four core members, legal counsel, and faculty, staff, and/or students impacted by the behavior.


    • Assess situations involving students who pose a potential risk of harm to persons or property in the university community or of substantial disruption of university activities.
    • Consult with faculty, staff, and students involved in or impacted by the student's behavior.
    • Coordinate the university response to violent, threatening, or significantly disruptive students.
    • Student Life make recommendations to the Vice President for Student Affairs on an appropriate course of action about a student who poses a potential risk of harm consistent with university rules and policies.


The team will develop and recommend a coordinated plan of action to manage the situation that accounts for community safety, individual student rights, and the preservation of the campus learning, living, and working environment. CAT considerations include assessment of the potential for violence, strategies to contain disruption, resource availability and referral for the perceived core problem, accommodation that may be required by law, and setting appropriate behavioral boundaries within existing policies and procedures.

If appropriate and as deemed necessary, the team may recommend enactment of one of the following Faculty Rules:

    • 3335-23-20 Interim Suspension
    • 3335-23-21 Administrative Disenrollment
    • 3335-9-08 Enrollment Denial for Medical Reasons
    • 3335-23-01 Code of Student Conduct (Charges and hearing on prohibited conduct)
    • 3335-8-33 Disenrollment from a Course